Last Updated: October 13, 2026

Due to the nature of digital products and services, refund and cancellation requests are subject to the following terms.

1. Digital Products and Services

Digital products that have been delivered, activated, or used are generally not eligible for returns, except where required by applicable law or covered by the refund conditions below.

2. Eligible Refund Cases

You may request a refund review in the following situations:

  • Your order was not delivered or could not be fulfilled by us.
  • The delivered product or service differs from its description.
  • You were charged more than once for the same order.

3. Order Cancellation

You may request to cancel an order before fulfillment begins. Approval depends on the order status and the nature of the service, subject to any rights provided by applicable law.

4. How to Request a Refund

Please contact our support team with your order number and a description of the issue. We will review your request and inform you of the decision and any next steps.

5. Refund Processing Time

If a refund is approved, it will be returned through the original payment method where possible. The time required for the funds to appear may vary depending on your payment provider.

This policy is subject to applicable consumer protection laws and does not limit any rights you may have under those laws.